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Client care in legal servicesIn all businesses and organisations it is now more important than ever that clients’ needs are listened to and met. Where possible, businesses should aim to ensure that the quality of service a client receives exceeds their expectations. Solicitors are dedicated to offering good customer care since private individuals and corporate clients both demand a committed, focused and businesslike service. Only those practices that understand and meet the needs of their clients will survive in the long term. So how can you be sure that your solicitor is providing you with a quality service?
LexcelThe Law Society has developed a quality mark called Lexcel,
which was designed specifically for solicitors. The scheme looks at all
aspects of practice management and helps to ensure that practices deliver
excellent client care Legal practices that have achieved the prestigious Lexcel quality mark have demonstrated their commitment to client care and are authorised to use the Lexcel logo on their letterhead and promotional literature. All Lexcel accredited practices have been assessed to provide the following: • Commitment from all staff towards delivering enhanced client care • On-going consideration by the practice to the services to be provided to clients • Commitment towards the supervision of all staff within the practice to ensure that mistakes are at a minimum and that client care is at the forefront for all staff • Procedures in place to enable regular and informative communication with clients • A well managed legal practice So if you need peace of mind and assurance that you will receive a first class service, shouldn’t you be looking for the Lexcel quality mark?
For more information, please visit our website at www.lexcel.lawsociety.org.uk or call our enquiry line on . |
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